If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning
Complaints Department,
Riverside House,
The Waterfront,
Newcastle upon Tyne,
NE15 8NY.

Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service

The Financial Ombudsman Service
Exchange Tower,
London E14 9SR.

Tel: 0300 1239123